Yes I am one of the 300,000 drivers in one month to get stung by our lovely Department Of Transport. Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. But called to ask asI found out going through the tunnel means I have to pay too (thought you only paid while going through the bridge) but the man I spoke to said I now have to wait to receive a pcn as he cant take the payment. the hire vehicle company also charging me 35.0 for each incident. Must be easier and more cost efficient to erect some clear signs than send out payment demands! Its a money-making scheme. Visiting friends in London for the weekend, so did an out-and-back over consecutive days. So i now face paying a total of 1050 for this oversight. Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. Manage Settings I will contact those responsible and clarify this one. just had the same happen to me i am fuming. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. I would appreciate your help. I can echo everyone else, first missed payment (I think I paid 24hrs too late) I called and they cancelled the fine and took the crossing charge, what Id payed already stated as credit against a future crossing. Ive already paid and I own that I will keep your receipt because I do not trust. Sorry to hear that. Has anyone actually gone to court with this? Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. This is the first time I forgot to pay. i.e. They could access your bond from your birth certificate and collect on the funds therein, that have accumulated since your informants (parents) registered you when you were birthed onto the land as an asset for a lifetime of tax revenue. The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! Hi Bess did you get penalty after that.I forgot to pay as well for the dart crossing.Will be good if i dont receive penalty. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I dont use the crossing, I live and work on the south coast. Will also be taking a screen shot of this page to give an idea when I paid and when. Hello You can pay for the Dartford Crossing at certain shops. as I received too in late their notification!!! This shows there is something fishy going on inside the department or the management of Dartford crossing charge. The penalty notice arrived. SO if I were you pay the 2.50 and appeal saying you didnt fully understand the process. Hope this helps. I set up an account on the 14th April on line, and paid my 10 fee, and since then no money has appeared in my balance page and no confirmation email has been received. When paying on-line you have to confirm the terms and conditions. However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. Oh Yippee. My memory is rubbish. There is no signalling at Clackets lane , mobiles from Europe do not always connect. This whole online paying system just feels so criminal and just aimed at catching people out. They told me that there was a fine for the first crossing, but that I could pay for the return (a week ago) without incurring a fine. We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. (Moot point, but Ive paid the 5 for that day yet they still want 2.50 for the crossing? They were very understanding. NOT a happy bunny! I was thus unable to search online. Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. You need to call them on 0300 3000 120 (charged at local rate) and someone there should be able to help. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. I have recorded the voice stating that the payment has been taken for the outstanding crossings. I called Dart Charge and pleaded for leniency but of course was told my only option was to make a representation (2 representations, actually). Use the information in this article to find your closest. My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. You can then do the same for your home address to cover the homeward trip. Hi here is what I put in the feature. 425 to release it because of unpaid Dart charge. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. For more information about the Dart Charge, click here. MORE WORK as a result of Beaurocratic Bunkum!!!!!!! Heading on holiday can be both exciting and stressful in equal measure, making it easy to forget banal chores such as paying for your trip over or under the Thames Here are some suggestions to help ensure you dont come home to a big fine. WebI rented a car on turo and drove through the Dartford crossing and carelessly forgot to pay the dart charge. ARGHHH IT IS SO INFURIATING. Figures show 300,000 drivers failed to do this in one month alone. On the crossing there is nothing! these people are thieves..basically charged for forgetting to pay a couple of pounds,do they really think people are trying to get away with paying a couple of pounds so they instead be hit with a crazy expensive fineas I said thieves. Because I did the journey in a day Ive been collared for my return so no leeway to pay re first offence. See the section above for more details, or join up here. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. My bank statement shows that I did pay. Also I could find no record of our crossing. No downside to it. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. They never said if you use dartford crossing, remember to register this vehicle! The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. In France motorway tolls are collected by automated credit card readers, why an earth does the UK have to be different? Plus the 60 from the hire car co for passing on the fine . If you are not aware that there is a contact being offered then how can you have agreed to the contract to cross for payment? (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. I crossed the dart ford crossing On the 24th June 2019 I went to pay the following day in my phone but the page wouldnt fully load I tryed several times to pay the fee that day and the page still wasnt loading the following day i manage to pay online using a pc i also have a receipt for this I have now received a fine for 2 amounts recent one being 102 I dont not find this fair or reasonable as I made several attempts to make the payment the next day before midnight is there anyway I can appeal this. Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. Had to telephone instead! Hi Archived post. before completing the form below. Go to dart on https://www.gov.uk/pay-dartford-crossing-charge I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). The bridges are situated between Runcorn and Widnes in Cheshire, and span the river Mersey and the Theres just one more week to go until one of the worlds largest electronic music festivals returns to the UK! Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. The UK is a lovely place but the governments are supporting the extortionists every which way you look. Register for free and Dartsave will pay the toll for you, then send an email reminding you to reimburse them within seven days. Do you think now I have paid that I should not expect a fine? I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. the mail services goes slowly, and they were in late with the deliveries. I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. Let me know how you get on.Thanks. When Ive forgotten to to pay since Ive had to pay the fine. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). What is a Payzone shop and where to find it? I believe the Dartford system is like the London Congestion Charge system, where you can pay even if you werent sure you entered the zone. We therefore also extend this offer of cancelling the penalty charges for these crossings, provided that all outstanding charges What a screw-up! How much am i in trouble? They also damaged the vehicle. I think this system is a real scam because it penalize honnest and innocent people. We will continue to press for a change to the information and signage informing motorists how to pay. At the bottom of the next page is a button with Make a representation written inside. Saw the signs saying I needed to pay by midnight TONIGHT I went over at 5pm and I returned over the bridge at about 11pm so should be ok for my return journey, I think, as it was after 10pm? I did not know I only had 1 day to make the payment and ended up forgetting about it. The people using taxes for military use, to go to war and kill innocent civilians, men, women and children they are the criminals. As we have very often in our country the toll booths are open when the traffic is to dense, which we believed was here the case too. Is the Dart Charge online I passed over, thinking of that. I live 90% of the time in Germany. what happened to the 2.50? I think this is an absolute disgrace! vorrei essere ricontattato per mail Why not give all motorists a fair chance of understanding what to do? The reasons are as follows: Viewing 20 posts - 1 through 20 (of 20 total), So, forgot to pay my Dartford Dart Charge.. Many drivers have also complained the system is heavily biased towards those with online access. I tell everyone I know to avoid it. Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. Please send it straight away. WebYou wait for the letter and send a reply with a copy of the printed confirmation of your payment. Apart from the quote from their nameless spokesman, has this been published by them anywhere? I hope that i do not receive a penalty. Looks like I will have to phone them. Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. It seems ridiculous you can be fining people nearly 5 months after the offence. Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. The thing is that I have tried to find reference to the14 day grace period and can find nothing except what you have quoted a Highways Agency spokesman as saying. Remembered about 2 days later and paid the 2.50. On the day in question I was at work and my car was in my work car park in Franborough, Hampshire all day! Britain wake up to reality! I Phoned, and adviser said he would refer it to a supervisor, but I could still travel. If so, you should be fine for both trips. Its my first time. I pity those who have to make the journey on a weekday rush hour. One place for strangers to pay would be helpful. Just googled to find this and the new pay system. Hi Glad we helped. It seems I paid it wrong as I paid it as a one off payment and not a PCN. Hello I would certainly appeal on the grounds you could not have resonably been expected to pay on time. I was very surprised. Back in the good old days you paid there and then and it was done with.now you have to bloody remember. I think this is v unfair and I will put in a complaint. Traffic backed up at least 2 miles on way back as bridge was closed due to high winds, so was worried I would not get to airport in time. Their records show I had paid and this charge certificate has been sent out by mistake. No just use the Payzone finder and make your payment. No probs Dennis. Dont expect to get away with fines because the car is registered abroad, either, pan-European collection agents will chase you. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. If I do receive a PCN how do I ensure that it is linked to the payment I made? Hi, PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. Hi, I had exactly the same experience about 2 days ago.. 2) Went to the local shop which had a Dart pay zone machine as per the website Not working . The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. Although it says I can pay the following day until 12am. Can I pay the toll charge when I get home (Sunday 19th July). Pay as you go: Drivers can register their vehicle and payment details and automatically pay the Dart Charge each time they use the crossing. Let us know how you get on. I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. Dont know if that helps, and you may not want the stress involved. Appeal and you will probably just have to pay the original fee. First one they let you off and you pay over the phone. This system even by government standards is pathetic. 5. But the biggest problem is that I didnt see that I had to pay for this crossing !!! Are you deliberately trying to deter motorists from using this crossing? Hope it helped. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. In the last year, I have paid over 600 for the cost of a 5.00 return journey in my car which I thought I had initially paid via mobile. I was extremely shocked about this, is there anything I can do to avoid paying or being charged as I did not want to use the bridge or tunnel and the time on the cameras can prove I went straight over and back without stopping? I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Happened to me maybe 18 months ago. The vehicle is electronically registered on the Motorway, and you have to pay within 5 or 6 weeks time on the website. Since 2013. hi! I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). So, dig the old single speed out of your shed, lower your standards and expectations, and start planning Pipedream Cycles The Full Moxie is a 4130 CroMo, single pivot, full suspension bike that can be run as a 29er, 650b or mullet. Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. You should call and ask. This should be covered under the 14-day grace period for first offences. Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. My company has been insured at Lloyds for over 10 years at approx $2MM premium a year, we have never had a loss. I then was given a courtesy car. This system is completely insane. On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. but their response will be within 40 and 50 days so I really dont know what to do now. On the appeal page them start appeal link is very small and hidden at the bottom of the page hmm!https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. I have tried to pay toll charges from Saturday 18.07.2015 to be told this morning Monday 20.07.2015 Now I received another letter from Dart_crossing that they have not received any payment of my last four crossing. The C is confusing as it can be associated with conjestion charge. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. Hope to be keeping you up to date on the current practice if they have. However, the website is not clear if it has taken payment with relation to last nights crossing. The paper work from the D of T was issued 15/06/2015. Hello to you all from a desperate Italian vacationer. What computer are they using on the system, A sinclair spectrum . we are a small hire company in Lancashire. However, this is best for those who use the crossing on a regular basis, because users have to pay 10.00 to join. WebI forgot to how which Dart Charge, what happens now? You should have a barrier so that you could swipe a card or give people 7 days to pay. I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) I contacted the hire company who said I would need to contact Dartford crossing. It would also enable you to obtain payments from foreign drivers who I imagine simply do not pay anything at present. Crossed twice during same day but even after setting a reminder on mobile I forgot to pay, idiot!. This was the first time I have used the bridge with the new payment system. I paid going over and forgot to pay coming back. No way round this. I was rather surprised traveling in a hired car from a funeral in Ipswich to Gatwick that there was no toll on the tunnel. I wonder if possible a refund and an answer. Only to get ANOTHER PCN issued on 25th November, for her other crossing on the 3rd July almost 5 months later. The issue date on the certificate was 12/01/16 and requested payment of 108 within 14 days of the notice, (105 for the PCN and 3 crossing fee). I called them and appealed but appeal was rejected and they said my payment will be held it on account of future crossings. We are running at optimum capacity. I would try now and wait and see. In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. So I went on the web and I realized that there is a toll for this bridge but without any staff or machine on the bridge where drivers can pay. Additionally, the majority of appeals are successful. I paid 5.00 online immediately using my phone. When in France I had no internet access, no way to pay for the outward crossing. I am now being billed for 6 for the 2 crossings and have appealed. Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. i paid the toll a day late as it was good friday and bank holiday in one weekend and i totally forgot i crossed on the monday not the tuesday and paid on the wednesday will i be fined for this? Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? By the time I got a response a larger fine came through for non/late payment. Copyright © 2023 Airport Parking & Hotels. In August my wife who is a Chinese Citizen also resident in China and for whom Mandarin is her first language was caught up in the motorway closures when the M20 was closed when a lorry got stuck under the bridge. Anyone had the same situation and recommend next course of action? You should be okay though, with the 14-day grace period covering you for this first offence sorry hate using the word offence when it is clearly a genuine oversight caused by poor signage. Your email address will not be published. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. but it really was not my fault that I received the notification so in late. I freekin hate that crossing system. Have you forgotten something? Amazingly this certificate related to a contravention on the 3/06/15, had detailed the fact that I hadnt responded to previous letters etc. The signs, as you say, arent a lot of help for occasional users or visitors from overseas. you also confirm that you are the owner of the vehicle(s) that you wish to pay for and/or have the permission of the vehicle owner(s) to pay for crossings and receive information about the vehicle and its crossings. Then switch back to manual top-off and again fill out all my new creditcard data to deposit the money. Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. Where a motorist has paid slightly late, but, importantly, before Dart Charge have even issued a penalty, they can be no good reason for enforcing penalty. Hi Im hoping you can help. Do you think I would win an appeal? BTW as for cutting crossing times, why did it take me 25 minutes on a Sunday afternoon? We ended up in the small claims arbitration process. Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. To help us deal with your enquiry more efficiently, please provide your vehicle registration number and Dart Charge account number. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. I've added it to my auto pay account with my other car so at least we're sorted for future trips! Get an extra 14 days to pay:Nearly 3.5million motorists have failed to pay the Dartford Crossing toll since the new system was introduced, however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. All rights reserved. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. Poor signage , if any , I certainly didnt notice any, and poor information about changes. If you treat people like this and do you expect them to treat others!! A couple of days later I suddenly remembered, I went straight online and paid the toll charge. An incorrect fine is certainly among the grounds for appeal. Second you have to pay a fine. I ask you to re-evaluate my sanction and could lower the level because if there are 300,000 drivers who do not pay there must be a reason. This is the second time Ive gone through it, but I paid on my first journey many months ago . If this is not done, the firm will send another email with a 5.00 admin charge attached still much lower than the 70 fine the Government would levy after just one day even if you dont get the email until you get back from your holiday. Maybe you forgot to pay or deliberately didnt pay the toll. Data accuracy I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. Yes what a system we are from spain april gates open no warning no signs may again same september again same we dit not know becourse road works thinking free of charge than in late november recieved 4 finish of not paying we complain Saying where to pay when we recieved the finish we want to go again dartford crossing putting out van online but say can not find we try to phone after many times put nr this nr that etc line go dead i think this is made special to fuck us for the fines ridiculous how the british goeverment try to make money Now we drive around the m 25 to go to suffolk, Hello, Im Italian, I passed under the tunnel Aug. 16, 2015 with my camper and during the transition I was surprised of the lack of toll, (I had been in London in 2013 and we stopped to pay), today December 1, 2015 I get the sanction and I have to pay 35 pounds, wanted to know if everything is correct, if the company is not doing a scam to all the people who do not know that at that point, things have changed. However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). I received two PCNs for a journey (one going out and one coming back). Dont trust HMG Agencies? Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. Husband phoned them up and the guy basically said tough you will have to appeal it. That one sentence could have saved me the suffering and stress and shock. Paying late, or failure to pay the charge, will result in a fine known as a Penalty Charge Notice. why is ainsley not on fox and friends today, ilan dapat ang ninong at ninang sa binyag,
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